barbara_baker57•25d agoProlific Poster

A customer's 20 year old dishwasher made me rethink my repair advice

Last Friday I went out on a call in Tacoma for a dishwasher that wouldn't drain. The lady told me she had been quoted $450 for a new one, but she wanted to try fixing it first. I found a clogged drain hose and a bad check valve, about $35 in parts and 40 minutes of work. She said something that stuck with me: "You're the first person who didn't just try to sell me something." I realized I've been too quick to recommend replacement when the math on repairs does make sense for older machines. Has anyone else noticed customers getting pushed toward buying new when a simple fix would do?

2 comments

2 Comments

fisher.adam25d ago

$450 for a whole new dishwasher when the fix was $35 in parts is criminal. That lady got lucky you showed up instead of some salesman pretending to be a repair guy. It's wild how the industry just gave up on fixing stuff that still has years left in it.

the_zara25d agoTop Commenter

Actually parts usually run closer to $60-70 when you add in the labor of three service calls.