Our firm is considering outsourcing after-hours calls and intake. I keep seeing Alert Communications pop up in legal marketing groups. Has anyone actually used them? Would love to hear real experiences, good or bad.
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Has anyone worked with Alert Communications for legal intake?
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coray7024d ago
We switched to them about 6 months ago. Big upgrade from our old generic answering service. They actually understand legal intake—asking the right questions and flagging potential conflicts. Bilingual support is a plus too. We've signed a couple of personal injury cases from their after-hours captures.
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Yeah, they're solid. Setup was pretty painless and the reporting is good. Only downside is cost if you're a solo, but for a multi-attorney firm it's worth it.