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That failed VPN rollout in Phoenix that flipped my whole security setup
About 4 months ago I pushed out a zero-trust VPN to 30 remote staff and got hammered with complaints for two straight weeks. One guy finally sat me down and said the real issue wasn't speed, it was that our policy blocked his printer sharing, which he used daily for shipping labels. I switched to split tunneling for internal tools only and kept the strict VPN for client data, and saw our ticket volume drop by like 70 percent. Has anyone else had to back off a strict security rule because users showed you a workflow you never thought about?
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