Loading…
22
A client's simple question made me rewrite all my invoices
Last month a small business owner asked me why I charged for 2 hours when the fix took 40 minutes. I fumbled some answer about diagnostics and minimums, but it sounded weak even to me. That feedback pushed me to itemize every line, including remote work and research time. Now I send a breakdown before any job starts and it stopped the awkward calls at payment time. Anyone else had to adjust billing after a customer complained about the totals?
1 comments
Log in to join the discussion
Log In1 Comment
the_jana7d ago
Oh man, I fought this exact fight with myself for years. I always figured the price was the price and clients should just trust me, so why open up the whole process and invite nitpicking? Then a guy pushed back on a bill and I finally broke down the time, and you know what happened? He paid faster and even said it made way more sense. Turns out people don't hate paying, they hate not knowing what they're paying for. Now I list my hours up front like you do, and the money talks have gotten so much easier.
2