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I finally waited on a late payment instead of pushing for it
A client was slow to pay last month, so I gave them space instead of sending reminders. They came back with a bigger job because they felt I was fair. Is it wrong to think that not always chasing money can lead to more work?
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lee.kelly7mo ago
Worry this sets a bad example for other clients. I run a small design shop and found that letting one slide makes others think they can pay late too. Had a client last year who started paying 60 days out just because they saw me give someone else slack. Clear payment rules keep the lights on and stop the good clients from subsidizing the slow ones.
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mia_murray17mo ago
I used to share your fear about letting one late payment slide, lee.kelly, because I thought it would ruin my rules. My own experience changed that view. I once gave a regular client extra time on an invoice without sending reminders. They returned with a much larger contract because they said my patience showed I valued the partnership. That taught me that while rules are important, judging each situation separately can build loyalty. Now I keep my standards but also consider the client's history before deciding how to act.
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