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My company replaced our 3 person hiring team with AI screening and I got 40 resumes for a $19/hr job, so I let the bot pick who to interview
I run a small moving company in Tampa and last month our office manager quit, so instead of hiring two people to replace her, my partner talked me into a $200/month AI screening tool that ranks applicants by voice interview recordings. We posted for a $19/hr dispatcher and got 40 resumes in 3 days, which is way more than we ever got before. The bot filtered out a woman who had 6 years of logistics experience because she paused for 4 seconds too long on one question, and it pushed a guy with zero experience to the top because he sounded confident. I went with the bot's top pick and the dude quit after 5 days because he thought the job was remote, which was never stated anywhere. Now I am stuck wondering if I should just go back to reading resumes myself or if I should keep trusting a machine to read people better than I can. Has anyone else handed over hiring to AI and actually had it work out?
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joel60320d ago
Back in like 2016 my old boss tried one of those personality test things for warehouse hires and it was a total mess too. The test flagged anyone who scored low on "team play" so we passed on this quiet guy who turned out to be the hardest worker we ever had, all because he answered some dumb multiple choice question weird. Meanwhile the guy who scored perfect on the test got caught sleeping in the forklift after two weeks. These tools all sound smart on paper but they can't tell the difference between someone who is nervous and someone who is lazy. For a dispatcher job where you just need someone reliable who shows up and answers the phone, you are probably better off doing a quick phone call yourself and going with your gut. Six years of logistics experience beats a confident voice every single time.
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