PSA: A customer in Tacoma told me my service call write-up was confusing

I was leaving a note on a repaired dryer and the homeowner said he couldn't tell what part I replaced or why. He pointed at my shorthand and said, 'Just write 'replaced idler pulley, P/N 279640, belt was slipping.' I started using that plain language format on all my invoices last month. Has anyone else had a client ask for clearer notes, and what do you include?

2 comments

2 Comments

quinn_wood8d ago

Oh totally, I read a thing about how jargon just annoys people. Plain English makes customers feel more in the loop and cuts down on callbacks. That guy gave you solid advice.

robin_lee8d ago

Absolutely, clear language builds trust right away. People get defensive when they feel talked down to with fancy terms. Keeping it simple just works better for everyone.