Why does nobody talk about customers lying about what they did

Last month a guy swore up and down he never touched the control board on his Samsung fridge but I found crumbs and coffee stains inside the panel. His face went red when I held up the board and asked if he spilled his morning cup on it. Has anyone else caught customers in these obvious fibs?

3 comments

3 Comments

dakota_nelson4319d ago

And the best trick I've learned is to just hand them the part and ask "can you show me exactly how you didn't touch this?" while keeping totally straight face. They usually clam up real quick or start backpedaling. I also started taking pictures of the board before I even touch it, showing the serial number and the mess together. That way when they call back trying to blame me for the damage, I can text them the photo and suddenly they remember they might have bumped it with a wet rag or something. Saves a lot of headache on the back end.

thea85719d ago

Oh yeah, the old "I never touched it" while there's physical evidence of them touching it. Their face turning red is the best part, like buddy we both know you spilled your breakfast all over that thing.

alicesingh19d agoMost Upvoted

Haha, nothing like the ol' "photo evidence" trump card to make them backpedal faster than a cartoon character.