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DAE remember the day the self-checkout at my store called the cops on a guy for a $2 candy bar?
This happened 8 months ago at the hardware store where I work as a manager. The AI camera system flagged a guy for putting a Snickers in his pocket instead of scanning it. It auto-locked the doors and called the cops. The guy was 74, a regular, and had been coming in for 20 years. He just forgot. We lost his business forever. The system has never flagged anyone actually stealing anything worth more than $15 since we installed it 2 years ago. Does anyone else deal with these systems at work and know if there's a way to turn down the sensitivity so it doesn't call the police for peanuts?
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lee7223d ago
Those self-checkout cameras don't actually call the cops themselves, they just alert the store system and a person (usually a remote monitor or your own staff) decides whether to send it to police. So the truth is somebody looked at that footage of the 74 year old guy and still hit the button, which is the part that bugs me most. You can adjust the alert settings in the back end under loss prevention, but the call to police will always go through a human first.
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