Spent two weeks trying to get an AI to write a simple email in my company's voice

I was setting up a new customer service bot for my moving company, and I figured writing the tone guide would be easy. I spent over 14 days feeding it examples, tweaking prompts, and it kept making the replies sound like a robot or way too casual. I finally got it right by recording myself talking to a client and transcribing it for the AI to learn from. Has anyone else hit a wall trying to train an AI on something that seemed simple?

3 comments

3 Comments

the_jenny6h ago

Yeah, recording yourself was the key for me too. I had to feed it actual conversations, not just examples I wrote. It finally clicked after that.

lindab493h ago

I recorded about ten hours of me talking to my sister on the phone. Hearing my own rambling pauses and weird jokes made a huge difference, way more than writing out perfect sentences ever did.

sarah5313h ago

Ten whole hours of recorded phone calls? That's a massive amount of raw material to listen back to. I would cringe myself into a hole hearing my own voice for that long. The idea of feeding an AI my real, messy chats is kind of wild, but it makes total sense. Perfect written examples don't have any of the weird stuff that makes you sound like you.