Yeah, recording yourself was the key for me too. I had to feed it actual conversations, not just examples I wrote. It finally clicked after that.

But doesn't that just make the client question the markup on the easier stuff?

It's like that with so many things, where one small glitch ruins all your careful work.

Doubt it's that bad... the_anthony's article made it sound like a weird mystery, not just a broken box.

Oh, that's the worst feeling. It's like buying a better lock only to find out the locksmith made a copy of your key. This happens everywhere now, from those "free" tax filing sites to flashlight apps. The very thing sold as a solution is often the problem. I've given up on finding a magic app and just focus on the basic settings my phone already has. It's not perfect, but at least I know who built it.