Had a DSC Neo panel lock up on me during a final walkthrough in Cincinnati

It was at a new townhouse install last Tuesday, everything tested fine until the homeowner tried to arm the system. The keypad just went blank and the panel stopped responding to any commands. I had to pull the battery and transformer leads for a full five minutes to get it to reboot. Has anyone else run into a Neo freezing like that, and is there a better fix than a hard power cycle?

3 comments

3 Comments

piperb931mo ago

You had to pull the power for five whole minutes?

oliver21mo ago

Man, I had a buddy with a similar issue on a different brand. He pulled the breaker for like two minutes and it did nothing, but when he left it off for the full five like @umamartin mentioned it finally came back. That capacitor drain time is no joke.

umamartin1mo ago

That five minute power cycle is a real clue. Check if there's a firmware update for that specific Neo model, because sometimes a bad update can cause a boot loop that needs a full capacitor drain. The installer software should show the current version.