68 hours is pretty fast for an adjuster to approve anything, I've waited weeks for way less.

idk i kind of like the glossy look for some stuff, @paigep20 maybe it's just me

I actually read something recently about how our brains go into fight or flight mode when we feel attacked online, and that's why we jump to defend ourselves before we even process what the other person is saying. That 30 minute rule makes so much sense because it gives your prefrontal cortex time to catch up with your lizard brain. I've been trying something similar after hearing a podcast about how the best customer service reps take a breath before responding to complaints. Taking that pause lets you actually hear the criticism instead of just reacting to the tone of the message. It feels a little forced at first but the results speak for themselves.