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Wasted 5 hours in downtown Austin trying to get a permit question answered at the city office
I figured a quick trip to the permit office on 2nd Street would settle one simple zoning question about a food cart spot, but I ended up going back three times over 5 hours because each person sent me to a different window. It turned out the answer was buried in a short online form I could have filled out in 10 minutes, which nobody mentioned on my first two visits. Has anyone else in Austin found a faster way to get a straight answer from the city, or is the window shuffle just how it works now?
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graygonzalez14d ago
Wait, are you sure the window shuffle is the only way? I always thought you had to go in person for zoning stuff, but a buddy of mine got his food truck question answered through the Austin Build + Connect portal. He said you submit a question online and they route it to the right department and you get a written answer in a couple days instead of burning a whole afternoon. The tricky part is finding that question form, because the main page pushes you toward scheduling an in person visit first.
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