The way we order roses has totally changed since I opened my shop
Honestly, three years ago when I first started in Portland, I'd call my main supplier every Monday to place my rose order for the week, usually around 150 stems. Last month, I noticed I was just clicking a button on their app for next-day delivery, barely thinking about it. Ngl, last week I got a push notification on my phone saying my usual white Avalanches were running low and asked if I wanted to auto-reorder. I didn't even talk to a person. Does anyone else miss the old phone calls and building that rapport, or is the convenience just too good to pass up now?
Time saved isn't always the best measure though (you know what I mean?). That quick tap on an app cuts out the small talk that actually builds a real connection. The trade-off feels pretty hollow in the long run.