Should I be honest about a repair time estimate or just pad it?
I had a bumper repair on a 2018 Civic last Tuesday that I thought would take 3 hours tops. It ended up taking me almost 8 hours because the paint match was way off and I had to blend into two adjacent panels. I quoted the customer a half day and they were ticked when I had to keep their car overnight. On one hand, I don't want to lose jobs by giving big estimates, but on the other, surprises like this make everyone mad. How do you guys handle the balance between being honest with time and not scaring people off? Has anyone else had a simple job balloon on them this bad?